Refunds & Cancellation

This policy applies to subscriptions to the products operated by Springrock Ventures LLC: Finvo, Statify and The Dolla Bin. It forms part of our Terms of Service.

Try before you pay

We would rather you did not buy something that turns out not to suit you, so every paid product can be evaluated before you are charged:

• Finvo — 21-day free trial on both plans, no credit card required to start.
• Statify — a permanently free plan, plus a 14-day free trial on the paid plans.
• The Dolla Bin — a permanently free Collector plan. You only pay if you choose to upgrade to Dealer.

If you cancel before a free trial ends, you are not charged.

Cancelling a subscription

You can cancel at any time, from your account settings inside the product. There is no minimum term, no contract and no cancellation fee.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you are not billed again. We do not pro-rate or refund the unused remainder of a period by default — see the next section for when we make exceptions.

If you would rather not lose access, downgrading to a free plan is available on Statify and The Dolla Bin.

Refunds

Subscription fees already charged are generally non-refundable, because you had access to the service for the period in question. That said, we are a small company and we would rather resolve a problem than keep money from an unhappy customer. We will normally issue a refund in these cases:

• Accidental renewal. You meant to cancel and did not, and you get in touch within 14 days of the charge without having made significant use of the service in that period.
• Duplicate or incorrect charge. Always refunded in full, as soon as we can confirm it.
• A fault on our side. If the product was materially unavailable or broken for a sustained part of your billing period and we could not fix it, we will refund or credit that period.
• Charged after cancelling. Always refunded in full.

Outside those cases we consider requests individually and in good faith. If you think your situation deserves a refund, write to us and tell us why.

One-time purchases

The Dolla Bin's $250 one-time Dealer membership is refundable within 14 days of purchase if you have not made substantial use of the Dealer features. After 14 days it is non-refundable.

Annual plans

Annual subscriptions can be cancelled at any time and will not renew. Within 14 days of the initial charge or a renewal, we will refund an annual plan in full on request. After that, cancellation stops the next renewal but the current year is not refunded, unless one of the circumstances above applies.

How to request a refund or cancel

1. Cancel in the product's account or billing settings, or email us and we will do it for you.
2. For a refund, email support@springrock.ai with the product name, the email address on the account, and the approximate date of the charge.

We acknowledge refund requests within two business days. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

Sales between users on The Dolla Bin

The sections above cover subscription fees paid to Springrock. Buying a record is a separate matter, and which of these applies depends on how the seller takes payment:

• If you paid the seller directly — the sale is between you and them. Springrock never handled the money and cannot refund it. Returns are a matter for the seller.
• If you paid through Buy Now — payment was processed through Stripe and settled to the seller's own Stripe account, less our 3% platform fee. The seller decides whether to accept a return and issue a refund. Where a seller agrees to refund you, we will refund our platform fee on that sale as well.

In either case, the seller is responsible for delivering what they described. If a seller is not dealing with you fairly, report it to us — we review reports and will act on the seller's account, including removing listings or suspending them.

Chargebacks

If something looks wrong with a charge, please contact us before opening a dispute with your bank — in almost every case we can sort it out faster and directly. We may suspend an account with an unresolved chargeback until the matter is settled.

Client engagements

Consulting and development work is invoiced separately under the terms of the relevant written agreement, and is not covered by this policy.

Contact

Springrock Ventures LLC
2108 North Street, Ste N, Sacramento, CA 95816, USA
support@springrock.ai